DIGITAL & STRATEGIC
UX DESIGN PRACTICE
A collection of inspiring stories and perspective thoughts
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SERVICE DESIGN
Enhancing Customer Experience Through Innovative Ticketing and Retail Solutions
A customer centred approach to fares, retail and ticketing for Transport for Wales.
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SERVICE DESIGN
Travelling in a Woman’s Shoes
Understanding women’s travel needs in Ireland to inform the future of sustainable transport policy and design.
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STRATEGIC DESIGN
Leveraging UX design to support textile suppliers in improving their water management practices
Developing a water stewardship toolkit to help textile suppliers implement water smart practises across their operations.
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SERVICE DESIGN
EnTrade Service Design: Redefining user needs and interactions to trading nutrients across a new online marketplace
Enabling the sustainable financing and development of nature-based solutions across water catchments.
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UX FOR THE BUILT ENVIRONMENT; SERVICE DESIGN
A digital vision for place making for an Eastern European city
How might we shape the future place experience connecting the surrounding landscape with citizen's changing needs and contemporary digital culture?
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UX FOR THE BUILT ENVIRONMENT
How might we help to humanise skyscrapers through digital experience design?
Making a more approachable and porous place, reframing heritage and promoting active lifestyles in the most sustainable tall building in the City of London.
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STRATEGIC DESIGN
Enabling water smart communities
Designing for climate resilience through cross-sectoral collaborations
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STRATEGIC DESIGN; UX FOR THE BUILT ENVIRONMENT
Unlocking barriers to adoption for building retrofit by understanding the customer
An exploratory study into how human-centred research and design methodologies can accelerate retrofitting ambitions.
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DIGITAL PRODUCT
Exploring the use of concrete in the design of Wave Energy Converters
How might we make Arup’s specialist knowledge available to allow developers to make a stronger business case for concrete Wave Energy Converters (WECs)?
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SERVICE DESIGN
Supporting decarbonisation policy in the UK
Reducing barriers to information sharing to support decarbonisation.
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DIGITAL PRODUCT
Digital alternatives to report writing
Creating project outputs better suited to be useful to communities.
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STRATEGIC DESIGN
Community-led urban futures
Creating thriving and sustainable communities by addressing flood risk management holistically.
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UX FOR THE BUILT ENVIRONMENT
Creating a customer focused service for future bus services in Wales
Increasing demand for public transport while reducing operational costs.
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STRATEGIC DESIGN
An Experience Strategy for the 21st Century Museum
A strategic approach to technology and organisational practice to enable the V&A signature to emerge.
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STRATEGIC DESIGN
A new vision for the central library in Sheffield
Providing meaningful library services and architectural solutions through public engagement.
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UX FOR THE BUILT ENVIRONMENT
Working Towards the Streets of the Future
Putting forward human-centred technology and design concepts that make city streets more comfortable, efficient, and safe.
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UX FOR THE BUILT ENVIRONMENT
Unlocking the potential of Citizen Wi-Fi to create thriving communities
How digital infrastructure and services can improve a citizen’s experience of their town centre
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DIGITAL PRODUCT
Harnessing Solar Energy to Reduce Diesel Dependency
How can digital tools support the transition to more sustainable energy in remote locations?
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DIGITAL DISCOVERY
Using New Technologies To Improve Communities' Flood Resilience
Resilience is good honest communication with at-risk areas.
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STRATEGIC DESIGN
Six Spatial Typologies to Recalibrate Work, Life and Place in a Post Pandemic World
Catalysing social innovation into a place-making strategy.
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DIGITAL PRODUCT
Co-designing Public Realm Spaces in Hounslow Using Augmented Reality
Utilising emerging technology to engage with seldom heard groups to improve public space
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SERVICE DESIGN
Guiding Railway Innovation: A Toolkit for Creating Customer-Centric Services
Supporting railway companies in envisioning their future customers and integrating CX insights into every decision.
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