A collection of inspiring stories and perspective thoughts

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SERVICE DESIGN

Enhancing Customer Experience Through Innovative Ticketing and Retail Solutions

A customer centred approach to fares, retail and ticketing for Transport for Wales​.

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SERVICE DESIGN

Guiding Railway Innovation: A Toolkit for Creating Customer-Centric Services

Supporting railway companies in envisioning their future customers and integrating CX insights into every decision.

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SERVICE DESIGN

Travelling in a Woman’s Shoes

Understanding women’s travel needs in Ireland to inform the future of sustainable transport policy and design.

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Water Smart Practice Loop

STRATEGIC DESIGN

Leveraging UX design to support textile suppliers in improving their water management practices

Developing a water stewardship toolkit to help textile suppliers implement water smart practises across their operations.

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SERVICE DESIGN

EnTrade Service Design: Redefining user needs and interactions to trading nutrients across a new online marketplace

Enabling the sustainable financing and development of nature-based solutions across water catchments.

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UX FOR THE BUILT ENVIRONMENT; SERVICE DESIGN

A digital vision for place making for an Eastern European city

How might we shape the future place experience connecting the surrounding landscape with citizen's changing needs and contemporary digital culture?

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UX FOR THE BUILT ENVIRONMENT

How might we help to humanise skyscrapers through digital experience design?

Making a more approachable and porous place, reframing heritage and promoting active lifestyles in the most sustainable tall building in the City of London.

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STRATEGIC DESIGN

Rethinking whole-life water stewardship

Exploring the intersection of water management and housing development to unlock cross-sector delivery and innovative stewardship models

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STRATEGIC DESIGN; UX FOR THE BUILT ENVIRONMENT

Unlocking barriers to adoption for building retrofit by understanding the customer

An exploratory study into how human-centred research and design methodologies can accelerate retrofitting ambitions.

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A cross section of a circular concrete construction

DIGITAL PRODUCT

Exploring the use of concrete in the design of Wave Energy Converters

How might we make Arup’s specialist knowledge available to allow developers to make a stronger business case for concrete Wave Energy Converters (WECs)?

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A person placing dot shaped stickers on a line between the values 2 and 3

SERVICE DESIGN

Supporting decarbonisation policy in the UK

Reducing barriers to information sharing to support decarbonisation.

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Stanley the raindrop using a leaf as an umbrella

DIGITAL PRODUCT

Digital alternatives to report writing

Creating project outputs better suited to be useful to communities.

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A cross shaped island with a person trimming a hedge in the shape of the letters SuDS

STRATEGIC DESIGN

Community-led urban futures

Creating thriving and sustainable communities by addressing flood risk management holistically.

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UX FOR THE BUILT ENVIRONMENT

Creating a customer focused service for  future bus services in Wales 

Increasing demand for public transport while reducing operational costs.

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STRATEGIC DESIGN

An Experience Strategy for the 21st Century Museum

A strategic approach to technology and organisational practice to enable the V&A signature to emerge.

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2 people looking and pointing at an illustrated map

STRATEGIC DESIGN

A new vision for the central library in Sheffield

Providing meaningful library services and architectural solutions through public engagement.

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SKoP - A birds eye view of a busy paved city intersection

UX FOR THE BUILT ENVIRONMENT

Working Towards the Streets of the Future

Putting forward human-centred technology and design concepts that make city streets more comfortable, efficient, and safe

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UX FOR THE BUILT ENVIRONMENT

Unlocking the potential of Citizen Wi-Fi to create thriving communities

How digital infrastructure and services can improve a citizen’s experience of their town centre

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A screenshot of the solar-ac calculating tool home page

DIGITAL PRODUCT

Harnessing Solar Energy to Reduce Diesel Dependency

How can digital tools support the transition to more sustainable energy in remote locations?

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A circle showing the 3 interconnected stages of improving flood resilience

DIGITAL DISCOVERY

Using New Technologies To Improve Communities' Flood Resilience

Resilience is good honest communication with at-risk areas.

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A busy scene with people enjoying both work and casual life in the city

STRATEGIC DESIGN

Six Spatial Typologies to Recalibrate Work, Life and Place in a Post Pandemic World

Catalysing social innovation into a place-making strategy.

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